Privacy Policy

OUR COMMITMENT TO PRIVACY

At Digital Insider, your privacy matters. Our Privacy Policy reflects our ongoing commitment to providing expert digital marketing services with integrity, transparency, and respect for your personal information. This Policy is designed to help you understand how we collect, use, and protect the information you provide to us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

THE INFORMATION WE COLLECT

When you visit www.digitalinsider.com.au, we collect two types of information:

  1. Personal Information You Provide (“Active Information”)

  2. Information Collected Automatically (“Passive Information”)

Passive information is collected on an aggregated, anonymous basis.

1. Personally Identifiable Information (PII)

  1. Contact and Service Enquiries
    When you contact us, request a quote, or engage with our services, we may collect PII, including:
  • Name
  • Email Address
  • Phone Number
  • Business Name
  • Other relevant details to deliver services

You are responsible for ensuring the accuracy of the information you provide.

  1. Service Engagement
    When you proceed with any of our digital marketing services, we may collect billing and payment information. Payment information is used solely to process transactions and is handled securely.
  2. Surveys, Promotions, and Marketing Preferences
    From time to time, we may invite you to participate in surveys, competitions, or promotional offers. Participation is voluntary. You can update your marketing preferences or opt out at any time by contacting us.

2. Passive Information

We collect passive, non-identifiable information to improve your browsing experience, including:

  • IP Address
  • Browser Type
  • Device Information
  • Referring Website URLs
  • Pages Visited and Time Spent on Our Site
  • General Location Data (based on IP)

We use cookies to personalize your experience and analyze website performance. You can manage cookie preferences through your browser settings.

HOW WE USE THE INFORMATION

We use your information to:

  • Respond to your enquiries and provide services
  • Process payments and send invoices
  • Improve our website, services, and user experience
  • Conduct marketing with your consent
  • Detect and prevent fraud or security breaches
  • Fulfill legal and regulatory obligations

We may use passive data to analyze website traffic patterns, improve functionality, and enhance our marketing strategies.

INFORMATION SHARING

We respect your privacy. We do not sell or rent your personal information to third parties for marketing purposes.

We may share information with:

  • Subcontractors or service providers supporting our operations (e.g., website hosting, payment processors)
  • Law enforcement or government agencies, when required by law
  • Fraud prevention agencies, if fraud or security risks are identified
  • In the event of a business sale or transfer, where data may be considered part of business assets

Any third parties engaged by Digital Insider are required to maintain confidentiality and comply with relevant privacy laws.

YOUR RIGHTS & CHOICES

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected].

SECURITY

We implement reasonable physical, electronic, and managerial measures to protect your personal information. Despite these measures, no online transmission is ever fully secure. We encourage you to keep your account credentials safe and notify us immediately of any suspected security breaches.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party sites for your convenience. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data being provided, it will be promptly deleted.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated. Your continued use of our website or services constitutes acceptance of the updated Policy.

Effective Date: July 1, 2025

CONTACT US

For any questions or concerns regarding this Privacy Policy or your personal information, please contact:

Digital Insider Pty Ltd
 https://digitalinsider.com.au/contact/
 Email: [email protected]

Your trust is important to us. Thank you for choosing Digital Insider.